Last updated: 2 September 2026
1. About us
These terms apply to services supplied by Ideal Lawncare (West Midlands) Ltd, trading as Ideal Lawn Care (“we”, “us” or “our”). We are registered in England and Wales under company number 14771816. Our registered office is 112b Holland Road, Sutton Coldfield, B72 1RE. Our VAT number is 453291005.
You can contact us at info@ideallawncare.co.uk or on 0121 329 3000.
2. When these terms apply
These terms apply when you ask us to provide lawn-care treatments, renovation work, mechanical work or related services. Your quotation or service proposal may contain additional details specific to your work. If there is any conflict, the written quotation or proposal will take priority.
We will make these terms available before an agreement is made. By accepting a quotation, booking a service or asking us to begin work, you agree to these terms. Nothing in these terms affects your statutory rights.
3. Quotations and prices
- Unless the quotation says otherwise, quotations are valid for 30 days.
- Prices are based on the lawn size, condition, access, products, labour and waste disposal anticipated when we quote.
- If the condition, measurements, access requirements or requested work differ materially from the information used for the quotation, we will explain any change and agree the revised price before carrying out additional work.
- Prices include VAT where applicable, unless clearly stated otherwise.
- For ongoing pay-as-you-go services, we may change our prices to reflect changes in labour, materials, disposal or operating costs. We will give reasonable notice before the new price applies. A customer may cancel future visits if they do not accept the revised price.
- Prices under an agreed fixed-price prepayment plan will not change during that plan unless the scope is changed by agreement.
4. Lawn-treatment programmes
- Our treatment programmes use professional products selected for the lawn’s condition and the season.
- Unless otherwise stated in the quotation, programme pricing is based on a minimum of five visits each year, normally spaced approximately 8–12 weeks apart. Timing may vary because of weather, ground conditions, product requirements and the lawn’s response.
- A pay-as-you-go programme continues until either you or we cancel it. It is not a fixed-term contract unless the quotation expressly says that it is.
- You may cancel future pay-as-you-go visits at any time, subject to the cancellation provisions below. You remain responsible for services already supplied and any properly incurred charges.
- If the number or frequency of visits changes, we may review the programme and price. We will tell you before any revised price applies.
5. Scheduling and weather
We will use reasonable care to attend on an agreed date or within an agreed service period. Lawn-care work is weather-dependent. We may postpone, reschedule or adapt a treatment where rain, drought, frost, wind, waterlogging, extreme heat or other conditions could make the work unsafe or less effective. A weather-related change is not a cancellation by us, and we will arrange a suitable alternative.
Any completion dates are estimates unless we have expressly agreed a fixed deadline in writing.
6. Access and site preparation
You must provide safe and reasonable access to the treatment area on the agreed date. You do not normally need to be at home, provided we can gain authorised access.
Before our visit, please:
- unlock gates and make any access arrangements agreed with us;
- remove toys, furniture, hoses and other movable obstacles;
- remove animal waste, fallen branches and excessive leaf debris; and
- keep children and pets away from our working area and follow any aftercare or re-entry instructions we provide.
If we cannot carry out the service because access has not been provided or the area has not been made reasonably safe and ready, we may reschedule the visit. If we have attended and cannot work for a reason within your control, we may charge up to 25% of the scheduled service price, but only as a reasonable contribution towards the time and costs we have incurred. We will take the circumstances into account.
We will not charge a per-item fee for ordinary site clearance without agreeing it with you first. Significant additional clearance or preparation may be quoted separately.
7. Underground and hidden services
Scarification, aeration and other mechanical work may penetrate below the lawn surface. Before work begins, you must tell us about and clearly identify any known or suspected shallow cables, irrigation equipment, pipes, drains, lighting, robot-mower wires, pet containment wires, sprinkler heads or other hidden services.
We will take reasonable care, but we will not be responsible for damage to a hidden service that could not reasonably have been identified and whose location you did not disclose. This does not exclude responsibility where damage results from our failure to use reasonable care and skill.
8. Products, safety and environmental conditions
We will use fertilisers, grass seed, soil improvers, plant-protection products and other materials in accordance with applicable law, their labels and manufacturer guidance.
Please tell us before treatment about any relevant allergies, sensitivities, water features, edible growing areas, livestock, pets, protected plants or other site-specific risks. Children and pets should be kept away while we work and for any period stated on the product guidance or by our operative.
9. Lawn results and customer responsibilities
We will provide our services with reasonable care and skill. Because lawns are living environments, a particular result cannot be guaranteed unless a specific written guarantee is included in your quotation.
Results may be affected by factors outside our reasonable control, including weather, drought, shade, soil and drainage conditions, pests or disease, animal damage, heavy use, mowing practices, irrigation, leaf cover and products or work applied by other people.
You are responsible for following the watering, mowing, access and aftercare instructions we give you. Please contact us promptly if you believe a treatment has caused a problem, so we have a reasonable opportunity to inspect it and, where appropriate, put matters right.
10. Changes to the agreed work
The most suitable treatment may change as the lawn responds or seasonal conditions change. We may make minor changes that do not materially alter the service or price. We will obtain your agreement before making a material change to the scope or charging for additional work.
11. Payment
- Payment terms and available payment methods will be shown on the quotation, service agreement or invoice.
- Unless we agree otherwise in writing, payment is due on completion of the service or by the due date shown on the invoice.
- Payments may be made by the methods stated on the invoice, which may include Direct Debit through GoCardless, bank transfer, online automatic payment, card or cash.
- You must raise any genuine query about an invoice promptly. A query about part of an invoice does not remove the obligation to pay any undisputed amount by its due date.
Monthly payment plans
If monthly payments are used to spread the cost of a programme, the instalments may not correspond to the value of work carried out in that particular month. You may cancel the plan, but you must pay for services and materials already supplied. We will provide a statement showing payments received and charges properly due. Any balance is payable within 7 days of the statement unless we agree otherwise.
Prepayment plans
The services, period, price and any prepayment discount will be set out in your written plan. If you cancel before the plan ends, we will refund the unused balance after deducting:
- the normal price of services and materials already supplied;
- any non-recoverable costs reasonably incurred specifically for your plan; and
- any discount that was conditional on completing the full plan, where this was made clear before purchase.
We will not retain more than is reasonable for the services supplied and losses caused by the cancellation. When a prepayment plan ends, services will only continue on a pay-as-you-go basis if this has been made clear and agreed with you.
12. Late payment
Domestic customers
If an invoice is not paid by its due date, we may send reminders and suspend future non-essential visits until the account is brought up to date. We may recover reasonable costs actually incurred in pursuing an overdue debt where the law allows. Before starting court proceedings, we will give you written notice and a reasonable opportunity to pay or raise a genuine dispute. Any interest or court fees claimed will be limited to amounts permitted by law.
Business customers
For customers acting in the course of a business, we reserve the right to claim statutory interest, fixed-sum compensation and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, as amended. Statutory interest is currently calculated at 8% per year above the Bank of England base rate, unless a different substantial contractual remedy has been agreed in writing.
13. Your right to cancel
If you are a consumer and the contract is agreed online, by telephone, by email or at your home, you will normally have a legal right to cancel within 14 days from the day after the contract is made. We will provide cancellation information where this right applies.
If you ask us to begin during the 14-day cancellation period, you must expressly request this. If you then cancel after work has begun, we may charge a proportionate amount for services supplied up to cancellation. If the service has been fully performed within the cancellation period following your express request and acknowledgement, the cancellation right may be lost.
To cancel, contact us using the details in section 1 and make a clear statement that you wish to cancel. You may use the model wording: “I hereby give notice that I cancel my contract for [service], ordered on [date], at [address].” Please include your name, address, telephone number and the date.
These cancellation rights do not affect any separate rights you may have where services are faulty or not supplied with reasonable care and skill.
14. Cancelling or rearranging a booked visit
Please give us as much notice as reasonably possible if you need to cancel or rearrange a visit.
If you cancel when we have already travelled to the property or arrived, we may charge up to 25% of the booked service price as a reasonable contribution towards wasted travel, labour and scheduling costs. We will consider emergencies and other mitigating circumstances, and the charge will not exceed our reasonably incurred loss.
15. Cancellation by us
We may cancel or suspend services where:
- an invoice remains overdue after reasonable notice;
- safe or reasonable access is repeatedly unavailable;
- the site presents a health and safety risk;
- a customer or another person at the property behaves abusively or threateningly; or
- circumstances outside our reasonable control prevent us from providing the service.
We will give reasonable notice where practical. You will only be charged for services and properly incurred costs up to cancellation, and we will refund any remaining prepaid balance subject to these terms.
16. Green waste
Ideal Lawn Care is registered as a waste carrier in England. Our waste-carrier registration number is CBDL654312.
Where green waste removal forms part of the service, any disposal charge will be included in the quotation or agreed before it is charged. We will transport and dispose of waste covered by our service through an authorised route. If agreed, suitable green waste may instead be left at the property in bags or in a location or container designated by you.
Unless expressly agreed, we do not remove household waste, rubble, soil, hazardous waste, animal waste or items unrelated to our work.
17. Complaints
If you are unhappy with our work, please contact us as soon as possible at info@ideallawncare.co.uk or 0121 329 3000, giving your name, address and details of the issue. We will acknowledge the complaint promptly, investigate it fairly and aim to agree an appropriate solution. We may need reasonable access to inspect the lawn or work concerned.
18. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.
Subject to the paragraph above, we are not responsible for:
- loss or damage caused by inaccurate or incomplete information supplied by you;
- damage arising from undisclosed hidden services or pre-existing defects that we could not reasonably identify;
- lawn deterioration caused by a failure to follow reasonable aftercare advice; or
- business losses suffered by a consumer, including loss of profit, revenue, business opportunity or goodwill.
For business customers only, and subject to liabilities that cannot legally be limited, our total liability arising from the relevant service will not exceed the total amount paid or payable for that service. This limit does not apply to domestic consumers.
19. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, flood, fire, supply interruption, transport disruption, government restrictions or serious illness. We will contact you where practical and take reasonable steps to minimise delay.
20. Personal information
We use personal information to provide and administer services, take payment, communicate with customers and meet legal obligations. Further information about how we use personal data and your rights is set out in our website Privacy Policy.
21. Changes to these terms
We may update these terms from time to time. Changes will not retrospectively alter a service already agreed unless the change is required by law or you agree to it. For ongoing services, we will give reasonable notice of any material change. If you do not accept a material change, you may cancel future services before it takes effect.
22. General
If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue to apply. A delay in enforcing a right does not waive that right. No person other than you and us has a right to enforce this contract.
23. Governing law
These terms and any dispute or claim are governed by the laws of England and Wales. If you are a consumer, you may bring proceedings in the courts applicable to the part of the United Kingdom in which you live. If you are a business customer, the courts of England and Wales will have exclusive jurisdiction.